FAQs

Orders and Payment

How do I place an order?
Choose the products, add them to your cart, and complete your purchase through the website. You can also contact us directly via WhatsApp for assistance with product selection.

What payment methods do you accept?
We accept bank transfers and TPA/Multicaixa payments. We do not offer cash on delivery or in-hand cash payments.

What should I do after paying?
You should send the payment confirmation via WhatsApp or email. The order will only be processed and dispatched after the confirmation is received.

Can I pay upon delivery?
No. For security and organizational reasons, all orders must be paid in advance, before dispatch.

Shipping and Delivery

Do you deliver in Luanda?
Yes. We deliver in Luanda and, depending on the location, also to other areas — you can confirm with us before finalizing your purchase.

How long does delivery take?
The timeframe varies depending on the location and product availability. After payment confirmation, we will provide an estimated delivery time.

What is the shipping cost?
The shipping cost depends on the delivery zone and will be provided before the final order confirmation.

How can I track my order?
After dispatch, we will contact you with the delivery information.

Products

Are the products original?
Yes, all our products are 100% original, imported directly from South Korea.

How do I know which product is ideal for my skin type?
You can contact us via WhatsApp or Instagram — we will help you identify the most suitable routine based on your skin concerns (acne, dark spots, sensitivity, among others).

Do products have an expiry date / period after opening?
Yes, each product has an expiry date and the PAO (period after opening) symbol on the packaging.

Do you sell products for acne-prone skin or dark spots?
Yes, we have a selection dedicated to these concerns — you can check the corresponding category on the website or request a personalized recommendation.

Exchanges and Returns

Can I exchange or return a product?
As these are cosmetic products, we do not accept exchanges or returns once the packaging has been opened, except in case of manufacturing defect or shipping error.

I received a damaged or wrong product, what should I do?
Contact us within the first 48 hours of receipt, with photos of the product, so we can proceed with a resolution.

Other

How can I get in touch?
You can contact us via WhatsApp or Instagram (@coslab.ao) with any questions about products, orders, or shipping.

Do you do wholesale or sell to clinics/salons?
Yes, we have a B2B line for clinics and aesthetic spaces. Contact us for more information.